Well, we finally got our new Comcast phone service installed today. It has been exactly 1 month since they first called and offered the service to us. I usually don't jump at phone solicitor's offers, but this one saved us some money and we already had Comcast phone service, so I thought, what the heck.
After about 30 minutes of arguing the finer points of my bill with the saleswoman, she finally agreed that she couldn't save me $40 off my current bill. How could she when I pay almost $30 in taxes? That subject, I will leave for another time. Anyway, after deciding to take the new service, the lady setup a date for my install. It made me angry that I needed to take a day off work so they could give me a new phone modem and start charging me $3 per month for it. "I already have a Comcast modem and don't pay a $3 fee, so why should I have to start? Please explain the value added in this new modem that will justify the $3 per month charge?" Yeah, right, I won't bother repeating their answer to that question. Trust me, it was short and didn't actually answer my question.
Hold on, the Comcast guy is here again...
Back now. Anyway, where was I? Oh yeah, so I set up the install date and then December 13 came and went with no installer. I called Comcast to ask why no one showed up and they told me that it was because they had no record that I even ordered the service. Ugh. Well, after some arguing, they finally set up an install date for December 23, today.
Now, the day started out well. The installer showed up early and got the phone going in about 15 minutes. They were really only swapping a modem, so it wasn't too bad. All was well until I tried to call Comcast to set up the online piece of everything. The phone just went dead. I called Comcast back on my cell and waited on hold for 35 minutes before talking to someone. The phone rep said he was going to send the technician back out.
About an hour later, the technician showed up and got the phone working again. It was a clerical error on their end. Oh well, everything was fine now, or so I thought. When I tried to setup the voicemail, the phone just rang busy. I had no caller ID either. Grrrr.....it still wasn't right.
Now, I have taken 2 breaks from writing this and I am back at home, on hold with Comcast tech support. Oh well, if you are looking for a funny story, check out this one on Letterman. Found it while on hold.
I just got off the phone with a nice Comcast woman and I am now all set. Or am I????
Subscribe to:
Post Comments (Atom)
3 comments:
Two words:
"It's Comcastic !!!!"
Ok, well, that's three words with a contraction... :P
So is THAT what they keep calling me for?
Their telemarketing department is mental. When I answer the phone, I keep getting a message saying, " Sorry we missed you. This is Comcast's telemarketing department. If you have any questions, please call 1-888-COMCAST." I'm thinking, "I answered the phone, stupid!"
Whatever. I don't want to upgrade the phone, but I wish they'd stop calling me. I thought if I answered the calls, they'd eventually go away. Unfortunately, when you're being called by a machine who thinks you're not answering the phone (even when you are), that plan doesn't work.
The one cool new thing about the service is that you can black list numbers like that. If you have a number that continually calls, you can block their number from ever getting through.
Look at me pimping their service. I would not have even considered this if it didn't save me money.
Post a Comment